AGL 128: Conflict at Work with Liz Kislik

About Liz

For 30 years as a management consultant, executive coach, and facilitator, Liz Kislik has helped clients such as American Express, Orvis, The Girl Scouts, Comcast, Janssen Pharmaceuticals, and Highlights for Children solve their thorniest problems while strengthening their top and bottom lines. Her specialty is developing high performing leaders and workforces.

She is a frequent contributor to Harvard Business Review, Forbes, and Entrepreneur, and a TEDx speaker on “Why There’s So Much Conflict at Work and What You Can Do to Fix It”. She has also written for the European Financial Review and the Forward.

Liz’s articles have been included in Harvard Business Press books Guide to Motivating People and Dealing with Difficult People, the Wall Street Journal’s Morning Download, and the Washington Post’s Work Advice column, and she has been interviewed for The Muse, European CEO magazine, Thrive Global, and The Financial Times Ignites.

Today We Talked About

  • Employee OnBoarding
  • Noticing Negative Patterns
  • Giving Negative Feedback
    • Ask the employees how they think its going
    • It has come to my attention______ and here is what I want to see_____
    • Explain cultural norms and give guidance
    • Explain the “Why”
    • Ditch the “feedback sandwich” because its fake
    • Its not attitude / its behavioral
    • If no agreement, then discuss consequences
  • Empathy
  • Perspective Taking
    • Why would a smart person do a stupid thing?
    • You could be wrong…Be sure to validate it
  • Employment and Family aren’t the same thing even if they overlap.
  • Conflict Resolution
  • 5 Steps for fixing Conflict:
    • Rule out that a single individual is the source of conflict
      • Incompetent employee
      • Bully
    • Ask the right people the right questions
      • Can you tell me what goes right?
      • What makes you nuts?
      • What makes your job better?
      • Why do you stay if there are so many problems here?
    • Make sure everyone is aligned
      • Goals
      • Needs
      • Responsibilities
      • You have to agree to it, but you don’t have to love it
    • Find Allies at all levels in the organization
    • Teach new Habits
      • Lizard Listening
      • Why would a smart person do a stupid thing?
      • Ask what’s not being said… Elephant Cards
      • What were they like at 9 years old?

Connect with Liz

I hope you enjoyed this show, please head over to Apple Podcast and subscribe and leave me a rating and review, even 1 sentence will help spread the word.  Thanks again!

Podcast: Play in new window | Download

Subscribe: RSS | More

November 1, 2019
Liz Kislik

AGL 128: Conflict at Work with Liz Kislik

About Liz For 30 years as a management consultant, executive coach, and facilitator, Liz Kislik has helped clients such as American Express, Orvis, The Girl Scouts, Comcast, Janssen Pharmaceuticals, and Highlights for Children solve their thorniest problems while strengthening their top and bottom lines. Her specialty is developing high performing leaders and workforces. She is a frequent contributor to Harvard Business Review, Forbes, and Entrepreneur, and a TEDx speaker on “Why There’s So Much Conflict at Work and What You Can Do to Fix It”. She has also written for the European Financial Review and the Forward. Liz’s articles have […]
Do you like it?13
Read more
October 25, 2019
Confidence and Overcoming Fear

AGL 127: Leading with Confidence and Overcoming Fear

Being a leader demands bravery. In this episode I talk about overcoming FEAR (False Evidence Appearing Real) and leading with confidence. I list and explain these 4 steps for dealing with fear: Play it out. What’s the worse that can happen? What’s the likelihood of that thing happening? How can you reduce the likelihood of that happening? If the worse happens, how can you recover?   We need to understand that everyone deals with fear.  The most successful people just “do it anyway.” In order to be a leader, you must be brave.  For some people it comes naturally, but […]
Do you like it?12
Read more
October 18, 2019
tech leaders

AGL 126 – It’s not who you know, but who you hang with

“You are the average of the five people you spend the most time with.” — Jim Rohn In this solo show I talk about the people you spend the most time with. I’ll dig into the importance of networking with leaders at your level and above at other organizations.  I’ll talk about how to meet those leaders then tell you about a special project I’m working on, https://techleaders.group. Tech Leaders is a small group of like-minded technology pros that I will organize and provide ongoing leadership discussions with and meet with on a weekly basis with the goal of becoming […]
Do you like it?12
Read more
October 11, 2019
Liz Bywater, PhD

AGL 125: Slow Down to Speed Up with Dr. Liz Bywater

About Liz Dr. Liz Bywater is a one-of-a-kind leadership expert who works at the intersection of business and psychology. She integrates deep expertise in human behavior and organizational dynamics with her pragmatic mindset and engaging personal style to help her clients thrive in an increasingly complex world. C-suite leaders and boards consistently enlist Liz’s help to: drive profitable growth build remarkable customer relationships supercharge innovation increase strategic agility eliminate fire-fighting and develop highly productive collaborations amid the nonstop demands of today’s 24/7 world. Results include rapid and dramatic improvements in revenues, profitability, productivity, work culture, leadership, and more. Dr. Bywater […]
Do you like it?12
Read more
October 4, 2019
John D. Wood

AGL 124: The Humachine with John Wood

About John John D. Wood, Esq. is a graduate of NYU School of Law and TCU where he earned his bachelors degrees summa cum laude in English and Philosophy. He is a member of the New York and Texas State Bar Associations and has provided Continuing Professional Education programs on insurance, copyleft, and artificial intelligence and the law. He represents real and intellectual property owners in insurance matters through his law firm, and consults on technology policy through The Humachine LLC. Today We Talked About John’s Background What is the Humachine AI and the risk of using it Machine learning […]
Do you like it?12
Read more
September 27, 2019
Rewards and Recognition

AGL 123: Rewards and Recognition

Today I’m back with a solo show about rewards and recognition. I started the draft of this episode more than a year ago but I haven’t found the right time to air it… until now. REWARD & RECOGNITION Rewards often involve something of monetary value being given to an employee or team in response to achieving something pretty great.  A recognition, however, is something that doesn’t need to be associated with an accomplishment, but it can be.  A recognition is usually praise or something with  psychological value and not necessarily monetary value. I’ll give some examples on the show. Today […]
Do you like it?12
Read more
Prev page
1234567891011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859606162636465666768697071
Next page